Support and Help Channels
A 1–hour Inquiry Answer Warranty
Each ticket that you send to our customer help crew will be responded to within approximately 1 hour. All common problems will be solved right away. Nevertheless, if the assistance question you have submitted requires some help from a certified administrator, we will address the ticket to him and will let you know about the postponement.
Expert Client Assist Service
Our technical help Department will be working for you day–and–night to to handle all service request tickets that you send to us. We offer tech help for all software packages that are pre–configured on your hosting server. These include our custom produced Web Hosting Control Panel, the chosen OS along with the server administration panel (with respect to the VPS type).
An Informative Help Section
Each part of the Web Hosting Control Panel that comes without charge with your VPS has an included knowledge base. One can find a selection of detailed how to articles and reviews and a range of step by step video courses that present all the general web site maintenance responsibilities. You can get access to them by hitting the Help or Video control keys in the top right part of each Control Panel section.