Customer Support Channels
A Sixty–Minute Response Time Guarantee
All your support requests will be responded to in maximum 60 minutes after the support ticket or e–mail has been received. If your case needs additional assistance from a system administrator, we’ll direct the trouble ticket or the email to the person in charge, right away and we will leave a note to inform you that more time will be required for arriving at the best solution. Furthermore if you order our Administration Services package, any of the tasks included there will be performed whenever you like.
A Premium–Quality Customer Care Service
- We’ll be online for you 24–7 to respond to any inquiries that you may have connected to our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated server. In case you also need assistance with server management tasks, take advantage of our Administration Services package, which includes data backup hard drive space, weekly OS updates, server monitoring and rebooting services, plus troubleshooting and installation services.
An Intuitive Help Area
Every Linux dedicated servers hosting package comes with our free–of–cost Web Hosting Control Panel, which boasts a comprehensive knowledge base and a selection of how–to video tutorials. Whenever you need help working with the Web Hosting Control Panel, just click the Help or Videos buttons in the upper right corner.