In case you’ve bought a web hosting plan and you have certain queries in regards to a specific feature/function, or if you have bumped into some predicament and you require assistance, you should be able to get in touch with the respective customer service team. All web hosts deploy a ticketing system regardless of whether they offer other methods of contacting them along with it or not, due to the fact that the very best way to solve a problem most often is to send a ticket. This type of communication makes the responses sent by both parties simple to follow and enables the client support staff representatives to escalate the case in case, for instance, a sysadmin must interfere. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you’ll need to use at least two separate accounts to contact the technical support staff and to actually manage the hosting space. Constantly switching from one account to another could be a burden, not to mention the fact that it takes quite a lot of time for most web hosting providers to process the tickets themselves.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket while browsing your files or modifying various settings. The ticketing system is being strictly monitored 24-7 by our help desk staff representatives and the response time is maximum one hour, but it rarely takes more than 20 minutes to get assistance. In contrast with some other web hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you like and ask for information in regards to any billing or technical problem. On top of that, you can see a collection of educative articles, which will help you deal with the commonest issues yourself.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with our company and you would like to touch base with our support staff members, you will be able to post a ticket straight from your Hepsia hosting Control Panel instead of going through a completely different customer support platform like you’ll have to do with most web hosting companies on the market. Our integrated trouble ticket system will enable you to submit a new ticket without hassle and to go through older tickets using a clever search box. Furthermore, you’ll be able to have a look at the relevant knowledge base articles that our system will offer you on the basis of the problem category that you select for your new ticket. You can do all of the abovementioned activities without signing out of your Control Panel at any time, which means that in case you come across any problem or have an inquiry, you can get in touch with our technicians and resolve the issue at hand in no more than sixty minutes via one single platform.