24/7 Customer Support in Shared Hosting
All of our Linux shared hosting feature 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our services well before you make an order or you are an existing customer and you have any question or some difficulty, you'll be able to contact us anytime, including weekends and holidays. We have a number of channels to contact us - a couple of phone lines around the world for your convenience and live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more technical issues or any issues that need longer time to research and resolve. In contrast to a number of other website hosting service providers, our trouble tickets have a warranted maximum response time of just 1 hour, which means that whatever the issue is, it'll be resolved timely and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you're able to reap the benefits of our 24/7 technical support services even on official holidays. All of your sites will be available constantly and so will we. With plenty of communication options, you're able to pick the most convenient approach to contact us and find out about our solutions in case you do not have an account yet, or request assistance if you're already one of our customers. You're able to give us a call, have a chat with a live representative, send an e-mail or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options have 1-hour answer time warranty, although it hardly ever takes over 20 mins to receive assistance whatever the complexity of the trouble. Using our customer and technical support services, we are there for you anytime you need us, not a couple of days later.
24/7 Customer Support in Dedicated Hosting
If you buy a dedicated server from us, you will be able to contact us anytime using several channels and the max time that you'll need to wait for an answer is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we can assist you with anything relevant to the applications which are pre-installed on the server. To contact us about a technical issue, you are able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any general questions or you would like to know more about our services before you order, you can take advantage of our live chat or you can call one of the local telephone numbers that we have in several countries around the globe. If you need assistance with third-party software that you can't install or run properly, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.